Bodypak has been operating since 2005 in the healthy lifestyle market, supporting strength and endurance sports — where strength, motivation and a well-balanced physique matter. The shop started with a small range of products, but as interest in the website grew, so did the offer: today it carries more than 70 brands. Since 2006 Bodypak has launched three versions of its online shop, adapting it to its customers’ needs. The current version, www.bodypak.pl, is not an upgrade but a completely new website that sets the standard in online supplement retail.
Bodypak manufactures and distributes nutrition products and dietary supplements. Its range includes more than 7,000 products from 140 manufacturers worldwide, and the shop sells over 8,000 products a day. With growing customer demand, it had to streamline its logistics and warehouse processes. To improve warehouse work, the client was also looking for a system that would allow continuous monitoring of staff performance and reduce downtime caused by stocktaking.
When deploying XWMS at Bodypak, we had to take into account storing almost identical products that differ only by barcode — a frequent source of mistakes and customer complaints. For this project the system was integrated with InsERT’s SUBIEKT, which until then served as the back office for the online shop; given the large number of orders, these processes were moved to our systems. Thanks to proper customisation, orders are now sorted and shipped without errors, which previously reached around 30%. Because stock levels needed frequent checks, we proposed continuous stocktaking, which lets products be counted on an ongoing basis without stopping warehouse work.
As a wholesale distributor, Bodypak also needed to optimise this sales channel. Before the implementation, wholesale orders were picked as soon as they were placed, long before payment. Customers often cancelled their orders, and the goods then had to be put back into stock. Now wholesale orders only reserve products in the warehouse; the reservation is released if the order is cancelled or fulfilled once it is confirmed. Our platform also measures warehouse staff performance by analysing completed tasks, distances travelled and more. During implementation we integrated couriers: Poczta Polska, InPost parcel lockers, GLS, UPS, DPD, as well as custom labels for internal deliveries.