XPOS PRO – Retail store software

Overview

Companies with high and very high sales volumes need state-of-the-art software. Their staff act as both sales assistants and customer advisors, but the product range is often so wide and changes so quickly that sales staff expect the system to support them in their work.

XPOS PRO is an extended version of XPOS. It supports sales staff with information about accessories and related products, lets them prepare instalment sales quickly and intuitively, and is fully integrated with the HESTIA extended warranty system.

XPOS PRO is ideal for consumer electronics and home appliances, computers, construction, automotive, chemicals and other industries with very large product ranges. It offers a wide range of features while remaining very simple and intuitive to use.

Our many years of experience in the home appliance industry and the analyses and implementations we have carried out for clients across many industries guarantee that the system runs smoothly and meets your company’s needs.

The system can also process sales without an active internet connection. Sales run offline, and all data is stored and synchronised automatically with the central system once the connection is restored.

Compared to the simpler XPOS, this system offers many advanced features for sales, reservations, transport, CRM, product, transaction and document search, plus a range of conveniences for sales staff and for management, who get extensive reporting options.

Hardware

XPOS PRO runs on any Windows PC, so existing computers can be reused during implementation, which keeps costs down. The configuration we propose ensures high performance and data security.

Supported devices

XPOS PRO works with:

• fiscal printers* (all supporting the POSNET protocol)
• cash drawers
• payment terminals
• barcode scanners
• magnetic card readers (user authorisation — each user has their own access card)
• mobile data collectors (stocktaking)

* Besides standard receipts, the fiscal printer also prints non-fiscal documents — returns, cash collection forms and denomination reports.

ERP integration

XPOS PRO integrates with any accounting system, so implementing it involves no extra costs. It communicates with external systems over the internet. When working offline, it stores all data and sends it to the central system once a connection is available, so sales can continue even during a long internet outage.

Sales and back-office operations

XPOS PRO provides advanced support for:

• sales with a very wide range of documents and payment options
• product reservations
• advanced product search and browsing
• ordering goods from the distribution centre
• extended warranties
• gift cards
• ordering transport, including cash on delivery
• CRM and complaints

See “Functional modules” below for a detailed description.

Benefits at a glance

Business security

The system’s mechanisms eliminate user errors by preventing transactions that do not comply with the law.

You always know exactly who did what in the system, because every transaction is assigned to the employee who made it.

Control over sales processes

Full monitoring of sales staff activity, including sales rankings.

Many sales analyses and reports are available.

Savings and extra revenue

Our system helps sales staff grow the basket and sell higher-value products: fast product search and comparison, suggested accessories, extended warranties, instalment sales, payment on delivery and several payment methods on one document (e.g. part card, part cash).

XPOS PRO is clear and intuitive, which makes customer service easier and faster, even for new staff who don’t yet know the product range well.

Functional modules

Sales

• Barcode support
• Advanced sorting and searching of the product catalogue
• Multiple sales assistants — sales recorded per user, integrated with the incentive scheme
• Transaction types:
  1. receipt,
  2. VAT invoice for companies,
  3. VAT invoice for individuals,
  4. Tax Free.
• Split payments — one transaction can be paid with several methods:
  1. cash,
  2. payment card,
  3. vouchers,
  4. bank transfer,
  5. deferred payment (paid to the driver on delivery),
  6. promo codes,
  7. cross-selling related products — while selling, the assistant sees related accessories, features and photos,
  8. customer accounts with an integrated CRM,
  9. sales based on website orders (full e-commerce integration).

Reservations

Reserving goods in the warehouse for a customer.

Pro forma invoice

Preparing an offer for the end customer, with a printout.

Extended warranty

Issuing an extended warranty based on a transaction. Full integration with HESTIA — no need to register the policy separately on a website.

Sales rankings

A summary of sales staff performance.

Gift cards

Issuing gift cards.

Products and bundles

Browsing and search:

• Fast product search by:
  1. EAN,
  2. product ID,
  3. name or part of the name,
  4. availability in:
     1. the store,
     2. head office,
     3. branches,
  5. brand,
  6. product category,
  7. price range,
  8. date of delivery to the store (slow-moving stock)
• Technical details of the selected product
• Product photos
• Product comparison, including features and photos
• Integration with the incentive scheme, showing sales staff what they earn from selling a given product
• Shopping cart
• Stock card for the selected product, including stock movement history, returns and sales

Transactions – browsing and search

Fast transaction search and related actions, such as:

• returns,
• sales based on an online order,
• policy cancellation,
• others.

Document types

• Sales
• Sales corrections
• Reservations
• Online orders
• Deferred payments
• Payment corrections
• Tax Free to settle
• Policies
• Pro forma invoices
• Gift cards

Document search

Documents can also be found by:

• the barcode printed on the document,
• document number,
• customer details (VAT number, name, address).

CRM

Organises contacts with customers: tasks linked to customers, contact reminders and additional notes. The module can also send mail merges to customers from selected regions.

Cash management

The system works in two modes: a single register per store or multiple registers (registers assigned to users, register settlements). Features:

• cash collection,
• cash receipts and payouts,
• cash reports,
• settling deferred payments with the transport company,
• correcting payment methods for transactions,
• register management (cash transfers, register settlements).

Stock management

Includes:

• deliveries,
• inter-warehouse transfers,
• stock level synchronisation.

Internal settlements

Includes:

• closing the accounting day,
• settling accepted payment vouchers,
• settling credit agreements (bundles for banks),
• settling CRM documents (customer data processing consents),
• settling bank transfers (integration with the accounting system).

Price labels

Printing price labels for goods in the store.

Gift card handling

Issuing and redeeming gift cards.

Orders from the distribution centre

Ordering goods from the distribution centre.

Transport

Handling transport documents for delivering goods to customers, integrated with deferred payments (the customer pays on delivery).

Manager panel

Includes:

• sales reports for products and services,
• stock management reports,
• BI (business intelligence) — advanced pivot-table reports, with the option to create your own reports and save their definitions.

Reporting

Reports covering sales, transactions and sales staff rankings.

Complaints

Registering customer complaints, sending damaged goods to service, settling with customers and printing complaint documents.