Zachęta is a chain of shops in the Małopolska region, run by one family for two generations and part of the LEWIATAN group. Zachęta shops combine the strength of a large retail network with the advantages of a local neighbourhood store. Years of experience have allowed the company to develop a business model that keeps customers happy with both the product range and prices. The chain has 40 shops in Małopolska, with headquarters in Kraków.
To keep growing and modernising, in 2017 Zachęta decided to build a complete IT system for handling product orders for its stores and speeding up logistics, and asked EX7 to deliver it. Our many years of experience in building warehouse systems, combined with Zachęta’s deep knowledge of retail, allowed us to solve the key logistics challenges and create XAD. The main goal was to streamline ordering from manufacturers, as the whole cycle had been very time-consuming: staff prepared orders in spreadsheets, which also led to mistakes in quantities and products.
After implementation, XAD made it easy to manage orders between the stores, the central warehouse and manufacturers’ warehouses. The system is fully integrated with PC Market by INSOFT and, importantly, lets the company track the status of any order at every stage.